Customer Service Representative

Job Responsibilities:

• Positive Call Center
• We are currently looking for customer representatives for our project serving Turkish Airlines.
• Candidates must have a minimum B2 level of English proficiency.
•  Join the professional team at Positive Call Center and develop your career.
•  As a customer representative, you will be responsible for answering incoming calls and providing high-level service to our valued customers.
•  You will start working after completing the training period, and monthly performance evaluations will be conducted. Employees can earn additional income through a performance-based bonus system in addition to their base salary.
•  Performance evaluations are conducted quarterly, and salary increases are applied to successful employees.
•  The shift system operates 6 days a week (including a 1-hour lunch/break). Shifts change weekly and cover morning, afternoon, evening, and night shifts (a shuttle service is available for shift changes after 00:00). Suitable shift arrangements are made by mutual agreement.
•  If you want to improve your English, gain experience in customer service, and work in a friendly, social environment, you can send your CV via email, contact us by phone for more information, visit our office at Nizami St., AF Business House during weekdays from 09:00 to 18:00, or apply via mail. (+994 12 599 88 78).
• Application Process:
• Interested candidates are requested to send their CVs to hr@positivecc.com with the subject line “Customer Service Representative”.

Requirements:

• • Candidates must be between 19-35 years old.
• • Must have good English proficiency (B2-C1).
• • Communication skills, fluent spoken English.
• • Ability to work in shifts (Morning, Afternoon, Evening, Night).
• • Proficiency in Microsoft Office programs.