Assistant Manager – F&B

Requirements:

• Restaurant, Hospitality or Hotel school graduate (desirable)
• Sound operational background; minimum 3 years in F&B Department in a five-star hotel property 
• Prior experience in the capacity of Team Leader or similar supervisory role
• Solid knowledge of food & beverage products, trends, services and on-the-job skills and techniques
• Operating knowledge of MS Office, word processing essential
• Excellent people management skills, communication and listening skills 
• Demonstrated time management and organizational skills
• Must be internally motivated, detail oriented and have a passion for training others.

Job Duties:

• To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• To manage the outlet efficiently according to the established concept statements.
• To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies.
• To conduct daily pre-shift briefings to associates on preparation, service and menu.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history files.
• To ensure that the outlet cashiering procedures are strictly adhered to.
• To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
• To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the 
• To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business and submit a copy to the Human Resources Department.
• To maintain a high standard of personal appearance and hygiene at all times.
• To ensure that all associates report for duty punctually wearing the correct uniform/attire and name badge at all times, maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To ensure that all associates provide a friendly, courteous and professional service at all times.
• To assist in the training of associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
• To conduct annual Performance Development Discussions with the departmental associates and to support them in their professional development goals.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.

Interested candidates should send the CV indicating the position applied in the subject line.

Only short-listed candidates will be contacted. 

The deadline is 27.03.2023