IT Support Specialist

Role synopsis:
The IT Help Desk Support Specialist is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. This role involves troubleshooting problems, providing solutions, and ensuring the efficient operation of IT systems and equipment across the organization. The IT Help Desk Support Technician will also assist in the installation and configuration of computer systems and peripheral devices.
Key accountabilities:

• Respond to technical support inquiries via phone, email, or in-person, and provide timely and accurate assistance.
• Troubleshoot and resolve hardware, software, and networking issues for end users.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Set up new user accounts and manage permissions within the organization's systems.
• Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
• Assist with network troubleshooting, including connectivity, VPN, and Wi-Fi issues.
• Support and maintain printers, scanners, and other office equipment.
• Provide training and guidance to users on basic software and hardware functions.
• Assist in the maintenance of the organization’s IT infrastructure, including server and network components.
• Collaborate with other IT team members on larger projects and technical initiatives.
• Ensure security and data protection measures are followed, including updates and patches for software.

Required skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 1-2 years of experience in a technical support or IT help desk role, or similar customer service experience.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications (e.g., Microsoft Office, email clients).
• Familiarity with networking concepts (TCP/IP, VPNs, DNS, DHCP) and basic troubleshooting techniques.
• Experience with IT support tools, ticketing systems, and remote troubleshooting tools.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving skills and the ability to work independently.
• A customer-focused attitude and the ability to prioritize tasks effectively.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional (MCP) are a plus.

How to apply:

• Please send your resume to the e-mail address by 28.12.2024 indicating job title in the subject line.