Reservations coordinator

Essential Job Duties and Responsibilities:

• Assisting and advising customers to choose from a variety of travel options.
• Responding to questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
• Checking availability of accommodation or transportation on the customers’ desired travel dates.
• Making reservations based on various requirements and budgetary allowances.
• Preparing documentation for confirmed bookings necessary for payment collection.
• Sorting out any post-booking issues that may arise.
• Selling and promoting reservation services.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Other tasks as required by management.

Qualifications and Education Requirements:

• Minimum 1 year of experience in a similar role is a must;
• Fluency in Azerbaijani, English, and Russian;
• Excellent written and verbal communication skills
• Customer-service experience
• Solutions-focused with excellent attention to detail and accuracy
• Strong multitasking and time-management skills, with the ability to prioritize tasks
• Proficiency with computer software
• Ability to handle high volume while maintaining a high level of productivity
• In-depth knowledge of domestic and foreign travel destinations.

All candidates meeting the requirements are requested to send their Application Form/CVs with reference “Reservations coordinator” in the email subject line.

Please be advised that only shortlisted candidates (CV corresponding to all requirements) will be contacted.