IT Help Desk

Department/Group: Information Technology
Location: Baku, Azerbaijan
Level/Salary Range: Entry Level

Key responsibilities:

• Supports staff & Students hardware including PC's, printers, photocopy machines, tablets, phone POS's and other devices.
• Identify user needs.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Install computer peripherals for users.
• Run reports to determine malfunctions that continue to occur.
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions by staff to the IT administrator identify and escalate situations requiring urgent attention
• Testing new technology
• Setting up accounts for new users
• Resolve STVs issues during ongoing lessons
• Support teachers during ILS sessions when needed
• Assist the IT Manager in maintaining the infrastructure (Servers, Switches, Wi-Fi)
• Responsible and accountable for the professional and efficient managing of visitors, vendors, telephone calls and messages, as well as a variety of clerical duties that support customer services, information and referral and the operation and presentation of a professional office, thus ensuring the organization and efficient operation of the school’s Reception Area
• Responsible for performing his/her duties as per SABIS® systems, policies, and procedures.
• Works closely with the Director, the Head of Marketing, and the Office Manager to ensure the efficient operation of reception
• Interacts regularly with parents and staff.

Knowledge, skills & competencies:

• Educational Qualifications: Minimum high school diploma required, BA preferred
• Language Skills: Fluency in AZERBAIJANI AND English;
• Years of Experience: 3+

Core Competencies:

• Professional Behaviour and Ethical Conduct
• Continuous Learning and Improvement
• Accountability and Taking Ownership

Behavioural Competencies:

• Flexibility and Adaptability
• Analytical Thinking
• Communication
• Detail Orientation
• Problem Solving
• Time Management.

Interested candidates are requested to submit their CVs in English by indicating the position title “IT Help desk” in the subject line and fill the application on SABIS® Careers.

Email, HR contact: ssiscareers@sabis.net; naghayeva@sabissun.sabis.net