Reservation Manager
Overview:
- Salary: Expectations of the successful candidate will be considered
- Department: Reservation
- Reports to: Director of Hospitality Team
- Position Level: Department Head
- Work Hours: 40 hours per week
Duties and Responsibilities:
- Select, train and evaluate the performance of all Reservations Colleagues;
- Conduct all performance reviews on time;
- Create department and individual incentive programs;
- Ensure all reservation colleague concerns are addressed on a timely manner;
- Ensure daily tasks and checklists for all reservation colleagues are completed;
- Provide leadership, motivation, training and support to the Reservations Department;
- Conduct monthly department meetings and weekly briefings;
- Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs such as Reservations Plus and Fairmont President’s Club;
- Maintain a close and effective working relationship with all supporting departments;
- Conduct regular audits of GRC, GDS, Third Party Sites, Property Manager, IRIS and Sellweb to ensure accuracy in rates, packages, promotions and availability;
- Participate in weekly revenue management meetings and report preparation;
- Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget;
- Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis;
- Problem solving and coaching staff in situations to ensure that guest expectations are exceeded;
- Attend pre-convention meetings as required;
- Ensure the Reservations department consistently meets and exceeds the J.D. Power and Richey survey goals for pre-arrival;
- Responsible for all communication between GRC and the hotel; including the updating of Sellweb and GDS information;
- Ensure the Reservations office adheres to all health & safety standards.
Reservation Manager Requirements:
- Diploma or Degree in Hotel/Hospitality Management is an asset;
- Fluency in English, Azerbaijani and Russian;
- Minimum two years Reservations and/or Rooms supervisory experience required;
- Strong working knowledge of Property Manager (Opera), Opera CRS, Excel, Word and Outlook;
- Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously;
- Must be flexible with the ability to sustain a high level of productivity and efficiency at all times;
- Proven leadership, organizational and guest service skills.
How to apply:
Interested candidates are requested:
- To submit CV to the e-mail address in the Apply for job button. Include "Reservation Manager" in the subject line.
Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.