Learning and Development Manager

Your day to day:

Responsible for managing the hotel’s training functions, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.  The L&D Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources.

• Assists in the creation of and work within the established annual Training budget.
• Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
• Assesses the return of investment of any training program before and after implementation.
• Aligns current training and development programs to effectively impact key business indicators.
• Establish KPI and metrics to assess the effectiveness of training programs, continually refining, and improving our offerings.
• Produces monthly training activities ROI reports for the General Manager.
• Anticipates and responds to colleague’s training needs appropriately to create ‘Room to be yourself’ and ‘Room to grow’, keeping in balance with the needs of the hotel and organization.
• Acts as a role model to colleagues by living the IHG Winning Ways and brand Service Behaviours, and is responsible to drive the culture through training programs.
• Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
• Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
• Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues. Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
• Provides support and monitor all training requirements are met pertaining to local legislation, local standard operating procedures or corporate policies.
• Solicits opportunities from education institutes or local authorities where possible to create hotel brand awareness and contributing to the community.
• Analyses training needs of the hotel in general and individual departments, and develop strategies which address needs, presented in the form of a Training Business Plan for the General Manager and Executive Committee for review.
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Makes sure that all appropriate training records are maintained (both manual and electronic) in compliance with hotel and legal requirements while taking consideration to support the hotel’s green policy.
• Attends departmental training sessions and critiques performance and outcomes.
• Prepares and monitors training programs for inter-hotel departmental cross training, Management Trainees, Work Experience & Hotel School, Trainees, etc
• Ensures that Department Heads abide by their responsibilities of employee training against departmental S&Ps
• Performs other duties as assigned. May also serve as manager on duty.
• Ensuring all training programs are aligned to IHG Brand and InterContinental Luxury Brand with an embedment strategy & sustainment program to ensure a Luxury mindset and service delivery across the Hotel
• Focus on and continually develop the capability of our hotel colleagues and developing a network of departmental trainers and supervisors within the hotel, that supports the onboarding of new colleagues and on-going training needs / development of team members.
• Support hotel teams in their review and analysis of hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews etc.) and provide a clear understanding of the root cause of the issues and areas to improve as it relates to Training & Quality 
• Maintaining a robust training reporting tool that feeds into the Hotel talent pool 
• Administration of IHG LMS
• Ability to set and manage a wide range of competing priorities. 

Accountability:

This job is the leading Learning & Development job at a full-service hotel and fully responsible for all L&D
activities. Do you have what it takes to be a leader in the world's most global hotel company? If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.

What we need from you:

• Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.
• Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.
• Certification of train-the-trainer is preferred.
• Excellent verbal and written English and Russian communication skills and computer literacy is a must
• Superior presentation and public speaking skills
• Proven success in assessing training needs and the ability to develop training plan

What we offer:

We’ll reward all your hard work with a great salary of 2500 – 3000 AZN and benefits – including great room discount and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

To apply for the position of Learning and Development Manager at InterContinental Baku Hotel send your CV mentioning “Learning and Development Manager” in Subject of e-mail.