Receptionist

We are happy to announce job opportunity of a Receptionist at InterContinental Hotel Baku. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 
Your day to day

• Be the warm welcome that kicks off a memorable guest experience 
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay 
• Handle cash and credit transactions 
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes 
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary 
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed 
• Take pride in your appearance and place as a brand ambassador 
• Always know what events and activities are on the day’s schedule 
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in Azerbaijani, English and Russian languages - extra language skills would be great, but not essential 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job 
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential 
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position
• Fluency with Opera PMS 
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this?

• We genuinely care about people and we show this through living out our promise of True
• Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
• Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
• There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

• We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.
• Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

To apply for the position of Receptionist at InterContinental Baku Hotel send your CV to hr@icbaku.com mentioning “Receptionist” in Subject of e-mail.