Quality Specialist

Essential Job Duties and Responsibilities:

• Handle and document incoming calls via our call center system in a professional and timely manner.
• Assist in the preparation of monthly reports related to client incidents, complaints and risks.
• Support the Quality team in tracking and categorizing feedback for process improvement.
• During high season, help manage and distribute incoming B2C requests to relevant departments.

Qualifications and Skills:

• Fluent in Azerbaijani, Russian, and English – both written and spoken.
• Strong communication and interpersonal skills.
• Basic knowledge of Excel and reporting tools.
• Ability to multitask, stay organized, and meet deadlines.
• A proactive and client-oriented approach.

All candidates meeting the requirements are requested to send their Application Forms/CVs to the e-mail address in the Apply for job button with the reference “Quality Specialist” in the email subject line.

Please be advised that only shortlisted candidates (CVs corresponding to all requirements) will be contacted.