Warranty coordinator

A vacancy has been raised externally for a Warranty coordinator position and is available for Azerbaijani citizens only. 

Key responsibilities (including but not limited to):

• Receive, process, and review warranty claims from customers
• Coordinate with OEM for warranty approvals.
• Verify claims forms and eligibility and ensure all documentation is accurate and complete
• Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
• Ensure claims adherence to the company’s policies and guidelines
• Communicate with customers to provide updates on claims status and address and resolve related issues and queries
• Identify and develop strategies for maximizing claims processes
• Maintain a comprehensive product knowledge
• Collaborate with other departments to investigate and resolve complex warranty-related issues
• Perform additional administrative tasks as needed
• Maintain and follow-up for warranty service.

Requirements: 

• Bachelor's degree in Business Administration or related field is preferred
• Relevant working experience in warranty administration, claims processing or a related field 
• In-depth industry knowledge and familiarity with relevant warranty processes, guidelines, and procedures
• Strong computer skills and proficiency with MS Office
• Outstanding communication and customer service skills
• Analytical skills and attention to details

Work conditions:

• Work time: Monday -Friday, 08:00-17:00
• Shuttle bus, medical insurance
• Location: 15 Salyan Highway, AZ 1063, Baku, Azerbaijan

Interested?

If you feel you have necessary skills, experience and approach please submit your CV with the subject “Warranty coordinator” to email address.

Application deadline 01.08.2024 

Only shortlisted candidates will be contacted.