Key Account manager
Təsvir:
The Key Account Manager (KAM) is responsible for managing and maintaining the company’s most important client relationships. Acting as the primary point of contact for key partners, the KAM will ensure that client expectations are met and that any operational challenges are resolved promptly. The role requires strong communication, problem-solving skills, and the ability to collaborate effectively with both internal teams and external stakeholders to drive customer satisfaction, retention, and growth.
Key Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-lasting relationships with key partners, serving as their main point of contact for all operational matters.
- Understand partner needs and tailor solutions that align with their business goals and the company’s service capabilities.
- Conduct regular check-ins with key partners to gather feedback, identify pain points, and proactively address any issues.
Operational Coordination:
- Collaborate with internal teams (such as logistics, warehouse, and customer service) to ensure smooth delivery operations and address any challenges faced by partners.
- Monitor the performance of deliveries and services for key accounts, ensuring that service level agreements (SLAs) are met.
- Work closely with the Route Optimization team to ensure efficient and timely deliveries for partner accounts.
Issue Resolution:
- Act as the primary problem-solver for any issues that arise during the delivery process, such as delays, lost packages, or damaged goods.
- Coordinate with relevant departments to ensure timely resolution of partner issues and maintain a high level of client satisfaction.
- Implement corrective measures to prevent recurrence of issues.
Performance Reporting:
- Prepare and present regular performance reports to partners, highlighting delivery efficiency, key metrics, and service levels.
- Provide insights and recommendations based on data analysis to help partners optimize their logistics and delivery processes.
Contract and SLA Management:
- Ensure that contracts and service level agreements (SLAs) with key partners are understood, followed, and regularly reviewed.
- Negotiate contract renewals and revisions as needed to meet evolving partner needs and market conditions.
Business Growth:
- Identify opportunities to expand services or increase the scope of partnerships, working closely with the sales and business development teams.
- Develop strategies to grow the business within existing accounts by proposing value-added services, such as reverse logistics or fulfillment solutions.
- Feedback and Continuous Improvement:
- Gather and communicate feedback from partners regarding the company’s services, relaying suggestions for improvements to
Tələblər:
- Bachelor’s degree in a related field.
- 3-4 years of experience related role in a cargo company.
- Proficiency in Azerbaijani, English, Turkish