Head of Seller Relations
Process Ownership & Governance
- Own and oversee all processes related to the seller journey (onboarding, education, daily operations, support, performance management)
- Ensure consistency, clarity, and alignment of these processes across all relevant functions
- Maintain comprehensive and up-to-date documentation for all seller-related processes and SOPs
- Enforce compliance with defined standards and processes across involved teams (product, support, BDMs, etc.)
Seller Advocacy & Process Improvement
- Represent the seller perspective in product and operational discussions
- Identify inefficiencies and friction points in the seller experience and drive structured improvements
- Lead cross-functional initiatives to improve seller lifecycle from acquisition to retention
Communication & Enablement
- Own outbound communication to sellers, ensuring consistency, clarity, and brand alignment
- Develop and maintain seller education materials, onboarding guides, and operational resources
- Collaborate with product, support, and commercial teams to ensure effective and coordinated seller support
Measurement & Performance
- Own and improve key seller experience metrics (NPS, SLA adherence, onboarding drop-off, etc.)
- Establish and manage feedback loops to collect, analyze, and act on seller insights
- Support the commercial team’s assortment goals through effective seller onboarding and engagement
Inbound Seller Onboarding & Integration
- Monitor conversion rates across all stages of the onboarding funnel
- Assist potential sellers with overcoming onboarding barriers, including direct consultations when necessary
- Manually complete or supervise non-automated onboarding steps (e.g., document approval, account activation)
- Advise sellers on work models (FBS/FBO) and integration methods (BBU, FTP, API)
- Oversee technical integration or coordinate with relevant teams when setup is handled externally
- Conduct pre-launch quality checks (e.g., test orders) before final seller activation
Requirements
- 5+ years of experience in relevant field, seller/vendor management, or e-commerce process ownership
- Strong project management skills and experience leading cross-functional initiatives
- Proven ability to improve customer/seller-facing processes and drive measurable results
- Excellent communication and stakeholder management skills
- Structured thinking and attention to detail in process documentation and governance
- Experience with onboarding funnels, operational metrics, and CRM or seller support tools
- Understanding of e-commerce logistics models (e.g., FBS/FBO), pricing systems, and technical integrations
- Fluency in Russian and Azerbaijani; English is a strong plus
Vakansiya haqqında
- Vakansiya növü Tam ştat
- Təcrübə 5-8 il
- Vəzifə dərəcəsi Direktor
- Təhsil Bakalavr
İmtiyazlar
- Medical insurance
- Dəyərlisən” PASHA loyality proqramına üzvlük
Maraqlanan namizədlər Müraciət Et düyməsində qeyd olunan link-ə daxil ola bilərlər.